50plus-Club: Dating and friendship for the generation 50 plus

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Frequently Asked Questions

  • Membership

    1. Are there any membership fees involved?
    2. What are the benefits of a Premium Membership?
    3. What online payment methods are available?
    4. How can I change the duration of my Premium Membership?
    5. How can I cancel my Premium Membership?

  • My Profile

    1. How can I edit my profile?
    2. Does it increase my success rate if add a photo?
    3. How do I add a photo?
    4. How long will it take to add my photo?
    5. Can I add additional photos to my profile
    6. How can I change my password and my username?
    7. How can I get listed in the Top 10?

  • My Mailbox

    1. How do I know whether someone has sent me a message?
    2. When I contact someone, does that person know who sent the message, or must I provide that information myself?
    3. How do I know if my message was received by the recipient and whether it was read?
    4. I entered my profile ad weeks ago and still haven't received a response!
    5. I have already contacted several members, but still haven't received a response!

  • Search

    1. When I enter my postal code in the member search, only very few entries appear. Why is that?
    2. What do the little stars in the upper right section of the profiles of some members mean?

  • Chat

    1. Upon entering the chat you only see "Connection failed, please try later!"
    2. Upon entering the chat, the display 'hangs' at the "Initializing" stage (with some versions of Firefox)
    3. Upon entering the chat, the display 'hangs' at the "Initializing" stage (second possibility)
    4. Upon entering the chat, you see the "Wrong Password" message
    5. Upon entering the chat, you see the "Unknown Error" message

  • Technical Requirements

    1. What system prerequisites must be fulfilled?
    2. Sometimes I get an error message when I try to log in to the 50plus-Club, edit my profile or use other functions. What's the reason for that?


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